WEBVTT

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Only about 10% of organisations fully understand the workflows which

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create value for their customers.

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So the first major part of any automation or AI project is to

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fully describe the workflows.

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If you place an AI or automation solution without understanding the

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surrounding dependencies, for example, you risk solving the wrong problem

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or designing the wrong solution.

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Understanding a process flow is not a two-dimensional job.

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Every step has an entire ecology below it.

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Data, data flows, people, roles, permissions,

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communications, and measurements.

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A workflow is like a building with a hive of activity under every

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step, and that ecology changes as you move through the process.

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Layers in one step reach into layers in another.

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The job of a workflow engineer is to lift the lid, and we build models

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like this in many of our engagements because that's where the AI and

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automation opportunities actually live.